What First, How Second

Buying or subscribing to a software application is never the solution to a problem. But it can certainly be part of the solution… or not. It’s all about the process. An app can help streamline a process. Likewise, it can overcomplicate a process. It’s all … Keep reading…

Too Many Items, Not Enough Action

pivot – purge – plan – prepare – postpone The P words are overtaking our business lives in recent months! To make all those P’s happen, we also have long to-do lists… longer now than usual. I know this because I’ve had chats with many … Keep reading…

Working Alone Doesn’t Have To Be Lonely

Sometimes I take things for granted. For instance, while many have been adapting to working alone, I’ve been happy as a pig in sh*t. You might think this is because I’ve been working at home for 15 years, so I’m used to it. Sure, that’s … Keep reading…

Super Easy Screen Recording

For a long time, I’ve been meaning to research and find an easy free screen recording application. It just never made it up very high on my to-do list. A few days ago I had an urgent need to explain something to somebody and words … Keep reading…

Summer Action Leads to Fall Success

Summer may be a sluggish time for many businesses but it doesn’t have to be. Use the slower pace to your advantage. Take the Time to Get Inspired Do more reading. Watch more videos. Have more chats over coffee. Take online or offline courses. All … Keep reading…

eMail Productivity: Automate Customer Reminders

For small business owners, nurturing long term relationships is critical, so keeping in touch with past customers to encourage them to return is a worthwhile activity. Dentists have been doing it for years with their cute cartoon postcards reminding us to book our next check-up. … Keep reading…

eMail Productivity: Automate Course Certificates

If you’re a teacher or trainer, you’ve likely struggled with the process of providing Certificates of Completion (or Certificates of Attendance and such) to your workshop attendees. Using a Word template, your process might be something like this: prepare your spreadsheet for a mail merge, … Keep reading…

Haste Makes Waste

Rushing can lead to mistakes. We all know that but still we rush. Sometimes it simply means spending valuable time redoing something. Haste can waste more than time. It can also hurt my reputation if my mistakes are public. A little risk assessment before we start … Keep reading…

How to Find Time to Create Content

Whether you write for your blog, newsletter or social media – or all three – there are two approaches to creating your content: on the fly or by scheduling time. They both have to do with finding time to do it well. You can spend … Keep reading…

When and How to Leave the Details

I’m a big fan of the detailed message, whether it is by phone or email. But, as Mary Jane Copps mentioned in her article The Illusion of the Detailed Message, they aren’t intended to build relationships – they’re intended to save time. From a customer service … Keep reading…

Automate to Boost Productivity

Aside from your traditional newsletters and promotional messages, you can also use your bulk email application to automate some other processes. You might not think of iContact (or whatever app you use) as a productivity tool, but it can be. Here are a couple of … Keep reading…

The Speed of eMail

When I sent out my last newsletter, almost 400 people opened it in the first 2 hours. If you need to reach a lot of people fast and at the same time, email is definitely the medium of choice. For one thing, sending an email … Keep reading…

Put your Reputation on the Line

It’s a bit like telling all your family and friends when you’re starting a diet or quitting smoking. Your reputation is on the line. Powerful incentive for task completion! We all know how easy it is to put off things that are a little risky. … Keep reading…

Stop Saying “Feel Free”

The next time you start to type “Feel free to phone or email me” — Stop. If you’re in business, shouldn’t it be obvious that you want calls and emails? “Feel free…” is a little wishy-washy, like using the word “just”. Instead, use a more … Keep reading…

When Perfect is the Goal

Perfect is an impossible goal. Some would say that if you strive for perfection, you are setting yourself up for failure. I agree. To the point that I don’t think you should beat yourself up when you miss the mark. Because you will. We all … Keep reading…

Content That Saves Time

This is worth getting excited about – the best kind of content possible. That’s because content that saves you time also helps you meet so many other goals. How can taking the time to create content actually save you time? Well, you create content out … Keep reading…