That’s Not What I Wanted to Hear

The best boss I ever had told me I was a crappy listener. Those weren’t the exact words he used, but Carlos was always blunt and to-the-point during performance reviews. I was young and confident… and completely surprised to be told I had this failing. … Keep reading…

Get Read to Get Ranked

Years ago when I first started doing email newsletters, each new client had questions about writing the introduction to their very first issue. Eventually, I prepared a tip sheet for new clients and also posted the info on my blog thinking it might be useful … Keep reading…

Pantone Colour of the Year for 2020

Now, this is a colour I can get behind – Classic Blue. This shade of blue is great when “any shade of blue will do”, which happens more often than you might think. Did you know blue is overwhelmingly the world’s favourite colour? “We associate blue … Keep reading…

We Must, We Must, Increase Our Trust

You may not often think of trust in relation to productivity but there’s a very direct correlation, especially for small businesses. What is trust in a business relationship? It can be quite different than in our personal lives, of course. I’ve recently weathered the end … Keep reading…