We Must, We Must, Increase Our Trust

You may not often think of trust in relation to productivity but there's a very direct correlation, especially for small businesses.
What is trust in a business relationship? It can be quite different than in our personal lives, of course. I've recently weathered the end of a 16-year marriage which was quite a life lesson in trust. And, while we can certainly have business relationships longer than this, the trust element is not all-encompassing - it's limited to delivering on promises. This means things like having clear expectations, establishing goals and deadlines and meeting them, respecting each other's time, being honest about feedback, keeping communication open and relevant, and, of course, doing good work or selling reliable products.
“Trust is your willingness to be open, vulnerable and courageous based on positive expectations.” — Lea Brovedani
Having established trusting relationships helps us be more efficient because our customers will know we have their b…
What is trust in a business relationship? It can be quite different than in our personal lives, of course. I've recently weathered the end of a 16-year marriage which was quite a life lesson in trust. And, while we can certainly have business relationships longer than this, the trust element is not all-encompassing - it's limited to delivering on promises. This means things like having clear expectations, establishing goals and deadlines and meeting them, respecting each other's time, being honest about feedback, keeping communication open and relevant, and, of course, doing good work or selling reliable products.
“Trust is your willingness to be open, vulnerable and courageous based on positive expectations.” — Lea Brovedani
Having established trusting relationships helps us be more efficient because our customers will know we have their b…