Don't you love it when you try something new and it turns out super successful? How about something like getting 41 new subscribers in an hour? Yes, that is possible for small businesses - I watched it happen this morning.
East Coast Scares, aka Carnival of Terror, is ramping up for Halloween 2018. This team has been hosting haunted houses in the Halifax area since 1994 and has a loyal fanbase. It makes sense that most of their fans are using Facebook - their Facebook page has almost 2000 likes! But for 24 years they've never had a way to communicate directly with their fans, to give them info about their schedule, location changes, and even ask for volunteers. Until now.
Now Carnival of Terror can send messages directly to subscribed fans via Facebook Messenger. No MailChimp or iContact, no complicated subscription forms - just a simple chatbot. When they're ready to start scaring people in October, their fans will know when and where to find them. (And they're talking to their fans in a way that their competition isn't.)
How did they get their first 41 subscribers in one hour? Well, there were 126 people who had previously sent messages to their page. Because the connection already existed, it was legal to send a message asking these people if they want to opt-in. In 5 minutes, they got 24 subscribers, and now they're up to 44. (Yes, that's 3 new ones since I started writing this post!)
There are many things about using chatbots that are almost as cool as this but, in all the years of building my own list and helping clients build theirs, I've never seen this kind of instant success. Here are some numbers for those who like data:
- Facebook page Likes = 1990
- People who had an open dialogue with the page (because they messaged previously) = 126
- Opt-ins (so far) = 44
- Opt-outs (so far) = 4
Let me do the math for you - that's a whopping 35% opt-in rate (so far)! You won't get those numbers with email.
If your fans are using Messenger (and 900,000,000 people are), think about all the options available to you for talking to them - and getting the conversation started with a chatbot. (If you want to see how it works, go to their Facebook page and click 'send message'.
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